Within a competitive marketplace, rivals are always seeking to gain an advantage and take an upper-hand. Customer service and support is vital ingredient to ensuring customer satisfaction and retention.

Through a combination of leveraging our stringent hiring practices, superior quality standards and monitoring, technological innovation and years of cross-industry experience, Island Logic is positioned to be your customer service provider across multiple communication channels. We are committed to enhancing your operations directly leading to cost reduction and increasing your revenue generating opportunities. When you entrust your customers to us, we take it with the utmost level of seriousness. Our commitment is to exceed your expectations because for us, customer service and support is not a job, it is our passion.

Complete Services Offered

• Tele-Sales and Order Booking
• Cross Sell and Up Sell
• Query Handling Services
• Collections and Payment Processing
• Change of personal details
• Billing information including payment processing and collection
• Reservations
• Loyalty clubs
• Investor account inquiries
• Government information
• Dealer location calls
• Fraud detection/prevention calls
• Requests for maintenance support
• Retention Management

Key Metrics Tracked and Benchmarked against SLAs:

• Conversion Rate (for Inbound Sales Campaigns)
• Average Speed of Answer
• Average Call Handling Time
• Call Abandonment Rate
• First Call Resolution

Key Benefits of Outsourcing Your Customer Service and Support to Island Logic:

• Cost reduction and overhead savings
• Increased Customer Satisfaction, Retention and Loyalty
• Increased Revenue Potential
• Quality Standards with Dedicated and Thorough Analysis
• More Time for Core Business Issues and Expansion