Certifications

Island Logic has initiated the process for ISO 9001:2000 and ISO 27001:2005 certification. Island Logic has adopted ITIL standards for its IT Infrastructure Management services and processes.

Memberships

Business Processing Association of the Philippines (BPAP)

The Business Processing Association of the Philippines (BPAP) is the umbrella organization for the fastest-growing industry in the Philippines: offshoring and outsourcing (O&O). BPAP serves as the premier one-stop information and advocacy gateway for the country's key O&O services sector and has over 200 company members.

The British Philippine Outsourcing Council (BPOC)

The British Philippine Outsourcing Council (BPOC) was formed in 2009 to promote the Philippines as an outsourcing destination to British business. BPOC works alongside The Philippines Embassy in London and other noted trade bodies in achieving their stated aims and is considered a trusted source of information for any company interested in outsourcing business activity to The Philippines.

Sales Lead Management Association^℠ (SLMA)

The Sales Lead Management Association℠ has the mission of helping companies become more successful in the critical business process of managing sales leads. The SLMA provides best practices for marketing and sales management and helps its members develop best-in-class Sales Lead Management processes and procedures.

Contact Center World

Contact Center World is the leading global support organization for the contact center industry. With 122, 217 corporate members (of which 40% are at senior executive level within contact centers globally), Contact Center World provides its members immediate access to the latest industry innovations, best practices and the knowledge necessary to make informed business decisions.

The Customer Support and Service Professional (CSSP)

The CSSP Community includes contact centers, call centers, help desks, service desks, and service portals serving customers using different dimensions of mediums from phones, chats, emails, and social networks. The organization and its members share successful strategies and best practices to influence industry standards and operational improvements.